Payment:
We
accept Visa, MasterCard, and American Express, as well as personal
checks and money orders. Please
make checks payable to
All Labs. Your
name, address, check number, and phone number must be imprinted on
your check. If the
address on your check is a P.O. Box, please include your physical
address as well.
Please
allow two to four weeks for orders paid by check.
Submitting
the correct payment will ensure prompt delivery.
Taxes:
We are required to collect sales tax on
merchandise delivered to addresses in Virginia.
Customer
Service:
If you have any questions or comments
about our products or services, please call toll-free
1-(877)-717-5227, Monday through Friday, from 10 am to 5 pm Eastern
Standard Time. We will be
happy to assist you. Alternatively,
you may e-mail us at
any time.
Gift
Services:
- Gift
Cards: At your request, we will enclose a complimentary gift card
with your order. Please specify the gift card information during
your online check out or if using our offline order form, please
fill out the gift card section.
- Gift
Boxes: To make your gift extra special,
have us enclose them in our gift boxes. If you’d like us
to do this, please order them in our online store and if
necessary, specify during check out which items get gift boxed.
If ordering with our offline order form, please add $5 beside
each item that you wish gift boxed. Jewelry, collars, leashes,
and most other soft goods can be gift boxed but unfortunately,
some items cannot be. (such as extra large or heavy items and
those being shipped internationally). Please contact
for more information.
Gift
Certificates: Having a hard time deciding?
All Labs gift certificates are the perfect gift for any Lab
lover!
You may order your gift certificate online,
by phone or by
printing off and completing the offline
order form. You may either fax or mail the
completed form to us for processing. Gift certificates are
available in amounts from $25.00 and over, in $25.00 increments.
Specify item number GCAL4438 and the desired value. If you
would like us to fill in the recipient’s name, your name, and a
message on the gift certificate, please specify this when
ordering. We can also leave the gift certificate blank for you to
personalize in your own handwriting. You will not be charged our
standard shipping and handling fees for the amount of your gift
certificate. Instead, for each gift certificate in your order,
please add $1.95 to the Additional Shipping and Handling line of
your offline
order form. We
can enclose your gift certificate in a gift box for an additional
$5.00.
Delivery Information:
All Labs makes every effort to ship in-stock merchandise within 48 hours. We use the shipping method best suited to each situation and most goods will arrive in 8 to 10 days from the date shipped. Because we deal with many individual artists and craftsmen, there are sometimes delays in restocking - we’ll let you know in that event. Items ordered together may not arrive together. Please note: UPS and Federal Express do not deliver to P.O. Boxes, so we require a complete street address and phone number to insure delivery.
Backorders:
Occasionally we get a rush of orders, especially during holiday seasons, which may cause us to be temporarily out of stock on a particular item. We will send you an email right away to inform you of the status of your order. You will not be charged until we ship the item(s.)
Standard Shipping and Handling:
Shipping and handling charges are based on the merchandise total of each order shipped to a single address. Please apply the following shipping rates for each address to which your order is being shipped. Certain items require additional freight and insurance, including (but not limited to) fragile, oversized, or overweight items. The figures below apply to the continental USA only. For orders shipped elsewhere, please see International Shipping below.
|
Total Order
|
Add This Amount
|
|
Up to $25
|
$5.95
|
|
$25.01 – $50
|
$7.95
|
|
$50.01 – $100
|
$11.95
|
|
$100.01 – $150
|
$14.95
|
|
$150.01 – $200
|
$17.95
|
|
$200.01 – $250
|
$21.95
|
|
$250.01 and over
|
$24.95
|
(These figures for continental USA
only. For other orders,
please contact Customer Service.)
Express
Delivery:
If you would like expedited shipping for your order, please select Three Day Delivery during the check-out process or call in your order before 12:00 noon Eastern Standard Time Monday through Friday. This upgraded delivery option is available on most in-stock items, with the exception of those that are drop-shipped, personalized, oversized or special-ordered. Your 3 Day Delivery Order will arrive within 3 business days after it leaves our shipping department. Please note:
UPS and Federal Express do not deliver to P.O. Boxes, so we require a complete street address and phone number to insure delivery. If you have any questions about the timing of your delivery, please email
or call us at 877-717-5227.
|
3 Day Delivery*
|
Add $11.95 to Standard Shipping
|
*Please note that express charges are
nonrefundable.
International Shipping:
We welcome orders from outside of the continental US! Choose the Standard Shipping option during the check-out process and we will then calculate the additional shipping charges based on weight, destination and any customs fees that may be required. We will send you an email regarding the total additional shipping charges and will require an email of confirmation from you before we charge your credit card for the total amount and before we are able to ship your order.
Holiday Delivery:
Due to the volume of orders placed during the holiday season, we must receive your order by December 16th to insure arrival by Christmas. You are welcome to place orders after that date, however we can not guarantee delivery by Christmas.
Our Commitment to
Your Privacy
We
appreciate your relationship and the trust you place in All Labs, and we are
committed to respecting your privacy and
the security of your personal
information. Our Privacy Policy, updated on June 29th, 2004,
describes the information we collect and how we use it.
We always welcome your
questions and feedback. For privacy-related issues, please contact us at:
All Labs, Inc.
PO Box 128 General Delivery
Steeles Tavern, VA 24476
Phone: 877-757-5227
Fax: 540-377-6794
Email:
Contents:
Information We Collect
Using Information We Collect
Information We Share with Others
Your Options
Cookies and Pixel Tags
How We Use Email
Links to Other Sites
Updating or Reviewing Your Information
Security
Policy Changes
Questions or Comments?
Information We Collect
We may collect information
(including name, address, telephone number, email address and, when necessary,
credit card information) when you:
Place an order with customer service or through
our web site
Return an item or make an exchange
Inquire about our services
Request a gift certificate
Request a catalog
Subscribe to our Email Newsletter
Participate in a marketing survey, promotion, or
event
We maintain the data that you
provide us, along with a record of your purchases, in a secure database. To
best serve you, we may combine this information with data that is publicly
available and data that we receive from other reputable sources whose policies
meet the Direct Marketing Association’s privacy standards.
We also gather information
about how visitors navigate through our web site by using “cookies” and/or
other online tools such as “pixel tags”. This is similar to asking a sales
clerk to hold onto your merchandise while you continue shopping. When you are
ready to check out, your cookie identifies which selections of merchandise
belong to you.
Using Information We Collect
At All Labs, we always want
to provide you with the best possible shopping experience and fill your orders
exactly as you’ve requested. In order to do this, we collect information that
allows us to:
Process and track your order
Provide the services you request
Contact you about the status of an order
Send you promotional offers we believe will be of
interest to you
Send you the All Labs Email Newsletter, if
requested
Customize our communications to you
Provide information concerning products you have
purchased
Improve our merchandise selection and customer
service
Information We Share with Others
We contract with other
companies to provide certain services, including credit card processing, email
distribution, market research and promotions management. We provide these
companies with only the information they need to perform their services and
work closely with them to ensure that your privacy is respected and protected.
Be assured that we do not
sell or share household-specific survey information or your email address. From
time to time, we may make your name and postal address available to carefully
selected companies whose products we believe will be of interest to you and
whose privacy practices meet the Direct Marketing Association’s privacy
standards. If you prefer that we do not share any information with these
companies, please email us at
On rare occasions, we may
disclose specific information when required by law to do so. We may also share
information with companies assisting in fraud protection or investigation. We
do not provide information to these agencies or companies for marketing or
commercial purposes.
Your Options
We offer options as to the
types of information you receive from us. If you prefer not to receive other
communications from All Labs or if you prefer to receive them less frequently,
please contact us at
.
If you no longer wish to receive our email newsletter you also may contact us
at the above address or unsubscribe using the link provided in each edition of
the email.
If you do not want to receive
mailings from other carefully selected companies, please contact us at:
All Labs Inc.
PO Box 128 General Delivery
Steeles Tavern, VA 24476
877-757-5227
Please be sure to provide us
your exact name and address so that we can be sure to identify you correctly.
Because we plan our mailings in advance, it may take several weeks for your
request to become effective. If, due to human error, you continue to receive
our communications, please contact us again and we will make every effort to
correct the situation.
Cookies and Pixel Tags
A cookie is a small data file
that is stored by your Web browser on your computer. Cookies enable you to
place an order on our web site. They also allow us to enhance and personalize
your online shopping experience, so that the information you receive is more
relevant to you.
For example, we use cookies
to:
Remember what items are in your Shopping Cart
Study how our customers navigate through our web
site and which products they request in site searches
If you set your browser to
refuse cookies, please call us at 877-757-5227 to place your order.
We also use pixel tags-tiny
graphic images-to tell us what parts of our web site you have visited or to
measure the effectiveness of any searches you may do on our site. Pixel tags
also enable us to send you email in a format you can read and let us know when
you have opened an email message from us.
We also may contract with
other companies who use cookies or other online tools such as pixel tags to
measure the performance of a marketing effort on our behalf. We prohibit these
companies from using this information for their own marketing purposes or from
sharing this information with anyone other than All Labs.
How We Use Email
When you provide us your
email address, we may send you emails necessary to process your order or
respond to a request. For example, after you place an order at AllLabs.com, you
will receive an email confirmation.
It is our intent to send you
promotional emails or our email newsletter only if you have agreed to receive
it. Instructions on how to unsubscribe are included in each edition of the
newsletter.
Links to Other Sites
Frequently we provide links
on our web site to other sites we think you will enjoy. These sites operate
independently of All Labs Inc. and have established their own privacy and
security policies. We strongly encourage you to review these policies at any
site you visit.
Updating or Reviewing Your Information
To update your customer information
(name, address, telephone number and email address), please contact us at the
address above. To protect your privacy, we will need to validate your identity
before we update or review your information.
Security
We limit the information we
provide to outside companies with whom we contract to only what they need to
carry out their responsibilities. When you make a purchase, your transactional
information is transmitted in an encrypted format and all transaction data is
stored in a secure computing environment. No transmission of data over any
public network such as the Internet can be guaranteed 100% secure however, the
Fair Credit Act specifies that your credit card company can not hold you liable
for more than $50.00 in fraudulent charges to your account.
Policy Changes
If our use of private
information changes due to unanticipated situations, we will post these changes
to our web site. We encourage you to review our private policy periodically.
Questions or Comments?
For questions, comments or
assistance, we invite you to contact us at
.
Environmental
Policy:
All Labs may mail or include in
shipments special promotional materials, however we maintain our
primary catalog of products in an on-line format only as part of our
commitment to reducing paper waste.
We also strive to use packaging made from recycled material and
to re-use boxes and packing materials when possible in the belief that
our customers will appreciate and support these efforts.
Errors
& Omissions:
All Labs makes every effort to avoid
errors in pricing or product information.
However, from time to time, we all make mistakes!
If a mistake does occur, we reserve the right to correct it,
and we apologize for any inconvenience it causes.
Can’t
Find a Product?
Perhaps you have shopped with us at a
show or a special event and can not find online the product you saw in
our display. If you
don’t see what you are looking for, e-mail us at ..
Specify the product by name, manufacturer, and description, and
we’ll do our best to get it for you!
Our
Guarantee and Return Policy
In
the unlikely event that you are not completely satisfied with your
purchase, simply return the item(s) to us in their original and unused
condition within 30 days of the receipt of shipment for exchange,
replacement, or a full refund. We will refund shipping costs if the
return is the result of our error. If your order is damaged in
shipment, please hold the merchandise along with the packaging it came
in, and notify us immediately. Personalized items, drop-shipped items,
and special orders are not returnable. Please allow three weeks for
returns and refunds to be processed.
To
return merchandise to us, please:
Circle
the item that you are returning on the front of the packing slip and
indicate the return code according to the key provided.
Indicate
the action that you request we take.
Pack
the item(s) you are returning securely and include the packing slip.
Remove
the mailing label from the bottom of the packing slip form and attach
it to the package with clear packaging tape.
Ship
the item(s) to us prepaid and insured. Please do not send any packages
C.O.D., as we do not accept product returns shipped C.O.D.
Your
Labrador Tailor
How
to measure your Labrador:
Neckline: Measure around the neck where the collar normally rests,
without adding slack or inserting fingers. For slip collars, measure
around the head at its widest point.
Topline: Measure your Labrador from the base of the neck to the base
of the tail.
Chest: Measure the deepest circumference of the chest, which is typically right behind the front legs.
Round up to the next larger size if the measurement is near or over a
given size. Also, round up to the next largest size if your Labrador
has a broader chest, wider underside, or thicker coat.
By
Phone:
By
Mail
